Privacy Policy

Introduction

stillpointvrs is committed to protecting the privacy of individuals who visit our location in Taipei and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you schedule sessions, visit our website, or interact with our business.

By scheduling a session or providing us with your personal information, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services.

For questions about this policy or our privacy practices, contact us at [email protected].

Information We Collect

Personal Information You Provide

When you schedule a session or contact us, we may collect:

• Name and contact information (phone number, email address)
• Health-related information relevant to your session (areas of tension, recent physical activity, mobility considerations, chronic conditions)
• Session preferences and feedback
• Payment information (processed through secure payment providers)

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on site)
• IP address and approximate location
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To schedule sessions, prepare for your visit, and adapt techniques to your needs
• Communication: To confirm appointments, send reminders, and respond to inquiries
• Session Continuity: To maintain brief notes about areas addressed for use in future sessions
• Business Operations: To process payments and maintain business records
• Website Improvement: To understand how visitors use our site and improve the user experience
• Legal Compliance: To comply with applicable laws and respond to legal requests

We do not use your personal information for marketing purposes without your explicit consent.

Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Processing necessary to provide the services you've requested
• Consent: Where you have given clear permission for specific uses
• Legitimate Interests: For business operations and service improvement, balanced against your privacy rights
• Legal Obligations: Where required by Taiwan law or regulations

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information only in these limited circumstances:

• Service Providers: With payment processors and appointment scheduling platforms that assist our operations (these providers are contractually bound to protect your data)
• Legal Requirements: If required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our clients or the public

We do not share health-related information with third parties except as legally required or with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Physical security measures at our Taipei location
• Secure storage of session notes with limited access
• Encrypted transmission of data through our website
• Regular review of security practices
• Staff training on privacy and data protection

While we take reasonable measures to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for the following periods:

• Contact Information: Until you request deletion or 3 years after your last session
• Session Notes: Up to 2 years from your last visit to support continuity of care
• Payment Records: As required by Taiwan tax and financial regulations (typically 7 years)
• Website Usage Data: Typically 24 months or less

After these periods, information is securely deleted or anonymized.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Restriction: Request that we limit how we use your information
• Objection: Object to processing based on legitimate interests
• Data Portability: Receive your information in a structured, commonly used format
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about our cookie practices, including how to manage your preferences, please see our Cookie Policy.

Third-Party Links

Our website may contain links to external sites not operated by stillpointvrs. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately at [email protected].

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised.

Material changes will be communicated through our website or by email to clients who have provided contact information. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Governing Law

This Privacy Policy is governed by the laws of Taiwan (Republic of China). Any disputes arising from this policy or our privacy practices will be subject to the jurisdiction of the courts in Taipei, Taiwan.